Crucial Conversations: Tools for Talking When Stakes are High Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler and Stephen R. Covey

Item Condition: Used Acceptable. Shows signs of wear. Jacket may be torn, cover may have creases, pages have some writing and highlighting. May have some water damage. May be a former library book. If you are buying a box set item, the box may not be included.